FAQ

General Information

Q: What is SIIRI?
A: SIIRI is a fashion brand committed to bringing you the latest trends and styles in clothing, accessories and more. Our collections are designed with quality, comfort, and style in mind.

Q: Where is SIIRI based?
A: SIIRI is based in Hyderabad, India where we design and curate our collections to meet the highest standards of fashion and quality.

Q: How can I learn more about SIIRI's new collections and promotions?
A: You can subscribe to our newsletter, follow us on social media, and check our website regularly for updates on new collections, promotions, and exclusive offers.

Q: Is SIIRI an environmentally conscious brand?
A: Yes, SIIRI is committed to sustainability. We strive to use eco-friendly materials and ethical manufacturing practices in our production processes.

Products and Quality

Q: What types of products does SIIRI offer?
A: SIIRI offers a wide range of fashion products, including women's and girl's clothing, accessories and seasonal collections.

Q: How does SIIRI ensure the quality of its products?
A: We source high-quality materials and work with skilled artisans and manufacturers to ensure that every product meets our rigorous standards for durability and craftsmanship.

Q: Are SIIRI products ethically produced?
A: Yes, we are committed to ethical production practices and ensure that our manufacturing partners adhere to fair labor standards.

Ordering and Payment

Q: How do I place an order with SIIRI?
A: Browse our online store, select the items you wish to purchase, choose your size and color preferences, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.

Q: What payment methods does SIIRI accept?
A: We accept various payment methods, including credit/debit cards, UPI, and bank transfers.

Q: Can I cancel or modify my order after placing it?
A: You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team for assistance.

Q: How do I apply a discount code to my order?
A: Enter the discount code at the checkout page in the designated field before completing your purchase.

Shipping and Delivery

Q: What are the shipping options available?
A: We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the chosen shipping method.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number on our website's "Track Order" page to monitor the delivery status.

Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact our customer service team immediately. Provide details and photos of the damage for a resolution.

Sizing and Fit

Q: How do I know which size to order?
A: Each product page includes a size chart to help you determine the best fit. If you're unsure, our customer service team is available to assist with sizing questions.

Q: What if the item I ordered doesn't fit?
A: If the item doesn't fit, you can return it within 30 days of delivery. Please refer to our Return Policy for detailed instructions.

Returns and Refunds

Q: What is SIIRI's return policy?
A: We offer a 15 day return policy on select items. If you receive a damaged item, we will replace it for free. We do not accept returns for jewellery, sarees and dress materials unless there is some damage, also once the return window is closed we do not accept any items.

Q: How do I initiate a return?
A: To initiate a return, log into your account, go to your order history, select the order you wish to return, and follow the instructions. Alternatively, you can contact our customer service team for assistance.

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned items. The refund will be credited to your original payment method.

Fashion-Specific Questions

Q: Do you offer styling advice?
A: Yes, you can contact our customer service team for personalised styling advice.

Q: Are the products on your website authentic?
A: Yes, we guarantee the authenticity of all products sold by SIIRI. We source our products directly from reputable brands and designers.

Customer Support

Q: How can I contact SIIRI customer support?
A: You can reach our customer support team via email at help.shopsiiri@gmail.com, by phone at +91 7995309284, or through whatsapp chat feature on our website.

Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, from 9 AM to 6 PM (local time).